1. Information We Collect

We may collect the following types of personal and non-personal information:

• Personal Information: Name, email address, phone number, billing address, passport details, travel preferences, and other details required for booking your tour.

• Payment Information: Credit/debit card details or bank transfer details (processed securely via our payment providers).

• Travel Information: Arrival & departure details, accommodation preferences, and special requests.

• Technical Data: IP address, browser type, operating system, and browsing behavior on our website (via cookies).

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and confirm your bookings

• To provide personalized tour recommendations and travel services

• To communicate important updates about your trip

• To improve our website, services, and customer experience

• To meet legal and regulatory requirements

3. Information Sharing

We respect your privacy and will never sell, rent, or trade your personal data. We may share information only with:

• Trusted service providers (e.g., hotels, transport companies, activity operators) necessary for your tour arrangements

• Payment processors for secure transactions

• Government authorities if required by law

4. Data Security

We implement industry-standard security measures to protect your personal data against unauthorized access, loss, or misuse. Payment details are encrypted and processed securely via approved payment gateways.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember preferences, and analyze traffic. You can manage cookie settings in your browser, but disabling cookies may affect certain website functions.

6. Your Rights

You have the right to:

• Access, update, or correct your personal information

• Request deletion of your data (subject to legal and contractual obligations)

• Withdraw consent for marketing communications at any time

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Visual Lanka Explore
Phone: [+94-702929926]